Complaints and Appeals Policy and Procedure



Please refer to the Alice Spring College website to download the full Complaints and Appeals Policy and Procedure. No attempt to request an appeal or lodge a complaint should be made without first consulting the complete ‘Complaints and Appeals Policy and Procedure’ on the Alice Spring College website at www.ascollege.vic.edu.au.

The following information is only a brief overview of the entire policy.

The purpose of this policy is to ensure that all current and prospective students of Alice Spring College (hereinafter known as “ASC”) are given access to free, effective and fair complaints resolution and appeals processes. All complaints and appeals received by Alice Spring College (ASC) will be viewed as an opportunity for improvement.

This policy applies to all current and prospective students of Alice Spring College (ASC). Complaints may be related to the RTO, RTOs staff, education agents, and any other external stakeholders that engage with international students (e.g. guest speakers, counsellors etc.) during their enrolment with Alice Spring College.



Alice Spring College Quality Management Policy and Procedure



Please refer to the Alice Spring College website to download the full Alice Spring College Quality Management Policy and Procedure.

The following information is only a brief overview of our carefully monitored and rigorous policy and procedure for Alice Spring College quality management.

The purpose of this policy is to ensure that Alice Spring College (hereinafter known as “ASC”) is delivering quality training and assessment and is able to adapt to client needs as required. It is also able to ensure that the RTO is able to act is a responsive manner to all identified issues and areas of concerns. It provides a range of systems and processes to ensure that all stakeholders of Alice Spring College are able to contribute to the development and improvement across the Registered Training Organisation.

This policy applies to all current and prospective students of Alice Spring College (ASC). Complaints may be related to the RTO, RTOs staff, education agents, and any other external stakeholders that engage with international students (e.g. guest speakers, counsellors etc.) during their enrolment with Alice Spring College.


# Policies & Procedures
# Collecting Feedback for Quality Indicators Policy & Procedure V3.0 Jun 2020
# Complaints and Appeals Policy and Procedure V2.0 Aug 2019
# Credit Transfer and RPL Policy and Procedure V2.0 Aug 2019
# Defering, Suspending or Cancelling the Students Enrollment Policy and Procedures V2.0 Aug 2019
# ELICOS Course Progress Policy & Procedure V3.0 Jun 2020
# ELICOS Monitoring Attendance Policy & Procedure V1.0 Jun 2019
# Engaging Education Agents Policy and Procedure V2.0 Aug 2019
# Extending Course Duration Policy and Procedure V2.0 Aug 2019
# Fees and Refund Policy and Procedure V2.0 Aug 2019
# Formalisation of Enrolment and Written Agreement Policy & Procedure V3.0 Jun 2020
# Language Literacy Numeracy (LLN) Policy and Procedures V2.0 May 2020
# Monitoring International Student Academic Progress Policy and Procedures V3.0 Jul 2020
# Pre Enrolment Engagement and Assessing Student’s Qualification, Experience & English Proficiency Policy & Procedure V3.0 Jun 2020
# Privacy policy & Procedures V2.0 Feb 2019
# Student Misconduct and Plagiarism Policy and Procedures V2.0 Aug 2019
# Student Recruitment and Enrolment Policy & Procedures V2.0 Feb 2019
# Student Support Services Policy and Procedures V2.0 Aug 2019
# Transfer of Students Between Providers Policy and Procedure V2.0 Aug 2019